RETURN POLICY
All sales are final.

DAMAGED GOODS
If you receive a damaged product, please contact us within 24 hours of receiving it so that we can help resolve the issue.
Please use the contact information below to email us a picture of the item number sticker (found on box or product) and a picture of the damage to the product. Once we receive that information, we will order you a replacement or start the repair process.

MANUFACTURER’S WARRANTIES 
Royal Star Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. 
Some manufacturers prefer Royal Star Furniture to assist in warranty service. Should assistance be necessary, please contact Royal Star Furniture Warranty Department 651-450-2222 or [email protected].  For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim. Most manufacturers’ warranties include repair or replacement of defective parts.

They do not include the following: 

• Loss of use or time, inconvenience, money, or travel while parts are in the process of replacement or repair is in progress. 
• Coverage of leather and fabric against fading or discoloration from exposure to elements, oils, spills, fluids, or chemicals. 
• Buckling or splitting of veneers resulting from exposure to moisture and heat.